The following are some of the most frequently asked questions about our site. If your question is not listed here, please call us toll free at 510-490-1271 or email us at sales@yogidirect.com or chat online between 4:00 AM to 5:00 PM (PST).
1) How do I track my order?
You should receive an email from us along with the tracking number after your order is shipped. You can go to UPS or FedEx website and track your order. You can also go on Track Your Order and track the package.
2) How long does it take for the regular ground shipping method to deliver a product?
Usually it takes 2-7 business days. But in some Remote locations it can take up to 7-10 business days.
3) Is it safe to submit order and personal information online at yogidirect.com?
Your credit card and privacy is guaranteed to be 100% safe & secure. Our goal is to provide you with highest level of service possible in the most secure way. Our website employs the very best security measures available to protect you. Your information transmitted is protected by latest SSL technology, which encrypts all your personal information, including your credit card data, and prevents it from being intercepted over the Internet. Please take a look at our privacy policy .
4) Can I cancel my order?
Most items enter shipping process 1-3 hours after you place the order. If you want to cancel the order, please contact us ASAP. If your order has been processed and your account has been charged there is 10% Cancellation fee. In case of your order being shipped out there will be 15% restocking fee and shipping is non-refundable.
5) How do I return my product?
Please Contact us at 510-490-1271 or e-mail sales@yogidirect.com to initiate return process. We honor full refund or exchange (shipping cost is not included) on most un-opened items within 10-days.
6) How do I get my 2% discount?
2% discount applies to items of $500 in Value or more. Please apply appropriate code to get your discount.
7) What can I do if I cannot find the product I am interested in?
The best way to find a product is to search by manufacture part#. If you do not find the product that you are interested in buying, please contact sales at 510-490-1271 or email us at mailto:sales@yogidirect.comwill get back to you in no time to let you know whether we can order it for you or not, along with the pricing.
8) How much do you charge for shipping?
Shipping cost depends on the product Weight, Address and Shipping method selected (Next-Day, 2-day or Ground). You will be able to view the exact shipping cost before you complete the order. Our standard shipping courier is UPS.
9) Do I have to pay sales tax?
Orders shipped within California are Taxable.
10) Do you ship to APO/FPO addresses?
Yes, we do ship to APO and FPO address via U.S. Postal Services (USPS). The order can also be placed by phone. There may be 2-3 business day delay in shipping by USPS method. To place the order call 1-800-491-4949. If you have any question, please email to sales@yogidirect.com
11) What are my payment choices?
We accept Visa, Mastercard, American Express, and Diners cards. We also accept PayPal and Wire Tansfer.
12) Do you offer Free Shipping?
Yes, we do offer Free Shipping on Selected Items. Please select Ground shipping option at check out and we will adjust your account for shipping charges if product qualifies.
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